Channel performance management
Marketplace operations
Order management
Seller standard compliance
Data & listing optimisation
Our services.
Some of our marketplace partners:
Enrich Trading Group brings together services, technology, and platforms to provide Australia’s only full-service marketplace offering.
Our capability is built to help brands grow learn and sell on marketplaces by delivering multi-channel eCommerce.
We can manage everything, or support your existing team.
Store
Management
We help brands and retailers by managing their presence on marketplaces. There are over 50 different marketplaces in Australia, each with its own specific audiences, rules and requirements.
Our team are experts in navigating this increasingly complex landscape and delivering results for our customers.
Marketplace
Strategy
Brands are now looking for new ways to engage their customers and as consumer behaviour changes, eCommerce is becoming a key pillar of brand strategy.
We help brands understand how marketplaces can serve as key channel/s for customer acquisition, data, product & brand reach and, profitable, sustainable revenue.
Customer acquisition
Multi-channel strategy
Multi-channel sales & promotions planning
Performance insights
Reporting
Advertising
& Content
We know how to get more exposure for your brand and products and then turn that exposure into sales.
As the advertising options of marketplaces become more sophisticated, brands need an agency that are not only marketplace natives, but are also experts in digital marketing – that’s where ETG comes in.
Content optimisation
Marketplace Cost-Per-Click
Amazon advertising
Channel partnerships
Promotions
Interested to hear how we could help accelerate your marketplace growth?
Customer
Service
As a key element of marketplaces compliance, great customer service is not only best practice, but it can also be the key differentiator in sales performance.
Our Customer Care Team can provide your customers with the level of service they’ve come to expect from your brand and that marketplaces demand.
24/7 availability
Customer enquiries
Product enquiries
Dispute & resolution management
Feedback & review management
Return & chargeback management
Technology
& Integration
Data is the lifeblood of any eCommerce ecosystem. Whether it’s creating and maintaining integrations or leveraging our proprietary Product Information Management (PIM) platform, ETG can recommend, build and support the infrastructure required to operate multi-channel eCommerce at scale.
Marketplace integration
Integration maintenance
Product Information Management (PIM)
Order management
eCommerce development
Warehousing
& Logistics
Our global distribution centre network allows our customers to warehouse their product anywhere in the world and fulfil eCommerce orders from multiple locations.
More product, live, in more channels and locations than ever before with complete inventory and stock transparency.
eCommerce pick & pack
Carrier management
Stock on hand management & reporting
Returns management
Temperature, humidity & hazardous goods control
Receive & stocktake