Our services.

Some of our marketplace partners:

Enrich Trading Group brings together services, technology, and platforms to provide Australia’s only full-service marketplace offering.

Our capability is built to help brands grow learn and sell on marketplaces by delivering multi-channel eCommerce.

We can manage everything, or support your existing team.


Store
Management

We help brands and retailers by managing their presence on marketplaces. There are over 50 different marketplaces in Australia, each with its own specific audiences, rules and requirements.

Our team are experts in navigating this increasingly complex landscape and delivering results for our customers.

Channel performance management

Marketplace operations

Order management

Seller standard compliance

Data & listing optimisation


Marketplace
Strategy

Brands are now looking for new ways to engage their customers and as consumer behaviour changes, eCommerce is becoming a key pillar of brand strategy.

We help brands understand how marketplaces can serve as key channel/s for customer acquisition, data, product & brand reach and, profitable, sustainable revenue.

Customer acquisition

Multi-channel strategy

Multi-channel sales & promotions planning

Performance insights

Reporting


Advertising
& Content

We know how to get more exposure for your brand and products and then turn that exposure into sales.

As the advertising options of marketplaces become more sophisticated, brands need an agency that are not only marketplace natives, but are also experts in digital marketing – that’s where ETG comes in.

Content optimisation

Marketplace Cost-Per-Click

Amazon advertising

Channel partnerships

Promotions

Interested to hear how we could help accelerate your marketplace growth?

Customer
Service

As a key element of marketplaces compliance, great customer service is not only best practice, but it can also be the key differentiator in sales performance.

Our Customer Care Team can provide your customers with the level of service they’ve come to expect from your brand and that marketplaces demand.

24/7 availability

Customer enquiries

Product enquiries

Dispute & resolution management

Feedback & review management

Return & chargeback management


Technology
& Integration

Data is the lifeblood of any eCommerce ecosystem. Whether it’s creating and maintaining integrations or leveraging our proprietary Product Information Management (PIM) platform, ETG can recommend, build and support the infrastructure required to operate multi-channel eCommerce at scale.

Marketplace integration

Integration maintenance

Product Information Management (PIM)

Order management

eCommerce development


Warehousing
& Logistics

Our global distribution centre network allows our customers to warehouse their product anywhere in the world and fulfil eCommerce orders from multiple locations.

More product, live, in more channels and locations than ever before with complete inventory and stock transparency.

eCommerce pick & pack

Carrier management

Stock on hand management & reporting

Returns management

Temperature, humidity & hazardous goods control

Receive & stocktake

Enrich Trading Group

Hi! Let us know how we can help and we’ll respond shortly.